At Yooz, we pride ourselves in providing a cutting-edge, multiple award-winning invoice and payment processing (AP) solution that is industry agnostic; meaning that any type of small- to mid-sized organization can realize the many benefits from automating with our solution. And that includes government entities, like the Cleburne municipality.
And even though governments are typically known for “red tape,” bureaucracy, being behind-the-times with technology, and departments bogged down by paper and manual processes, there are some that are leading the way in embracing automation.
Located on the southern fringe of the Dallas/Fort Worth metroplex, Cleburne is the county seat of Johnson County, Texas with a population of 29,377. The city was formally incorporated in 1871. But don’t let their 19th Century founding or size mislead you. The city of Cleburne is an early adopter of AP innovation, setting themselves apart from their peers.
Like most municipalities, Cleburne’s administrative processes, particularly the accounts payable process, was primarily manual. When the city began looking for a solution to automate their AP workflow processes to become more efficient and save valuable time, it realized very early on that Yooz was the only solution that would provide a complete end-to-end workflow, and:
- Increased visibility into the invoice approval process with the ability to view invoices digitally
- Minimizing room for error.
- The opportunity to take advantage of payment discount benefits.
- Reduced time and effort in reconciling checks, ACH availability, and less reliance on paper.
- The ability to acquire and retain the best contractors for civic projects because of on-time payment.
“We had really great talking points about the Yooz solution when we presented to the city council,” said Terry Leake, Cleburne’s director of finance. “They loved the idea of ACH capability and realized very quickly how we would save the city money, increase efficiencies, and improve our supplier relationships. Even better, there was no risk to the city. It was an easy decision for them to make!”
One thing that businesses and governments do have in common is a reluctance to, even fear of, change. Cleburne’s accounting and finance leaders engaged champions from each department to help address concerns, gather support, gain buy-in, and assist with the implementation. As a result, most personnel were actually excited about the idea. According to Kristen Torres, lead purchasing agent “Rather than being concerned about change, there was general consensus that the Yooz AP automation solution would help them do their jobs better and more efficiently.”
And the results?
The City of Cleburne has experienced several benefits from implementing Yooz and will serve as a model for how other governments can increase efficiencies with innovative AP automation.
Terry Leake, the city's director of finance confirms, “One of the most valuable benefits for us at the City has been speeding up payments to our contractors. This allows us to get a wider choice of contractors bidding for construction projects, and to keep the best ones coming back. When we pay them faster, they can pay their subs on time. It has created a lot of goodwill between the city and our suppliers.”
In Part 2 of this series, we’ll reveal how another government, the Township of Upper St. Clair in Pennsylvania, also benefitted from innovating with the Yooz AP automation solution.
Download the City of Cleburne client success story to learn more about its journey to AP automation success.